Dealing with difficult parent phone calls by @molin_bryan

Name: Bryan Molin
Twitter:  @molin_bryan
Sector:  Secondary
Subject: Maths
Position: Assistant Headteacher
5 Bits of Advice About: Dealing with difficult parent phone calls

  1. Eat that frog. If you know it’s going to be difficult the sooner it’s done the better.
  2. Have a plan about what to say and go through it with a trusted leader.
  3. Keep calm, polite and assertive. Listen more than you speak.
  4. Keep the conversation factual and focus on discussing behaviours not the person.
  5. If you are being shouted at or offended, calmly tell the parent you will need to refer the matter upwards and end the call politely. Don’t tolerate abuse.
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